Customer Service Representative Full Time NEW

We are looking for an experienced Customer Service Representative who will assist customers, provide comprehensive information, and actively promote book travel arrangements for our valued clients. The primary objective is to elevate customer satisfaction and cultivate an expanding and loyal clientele base.

Responsibilities:

• Received and handled calls made by customers, assisting throughout.
• Guide customers through the order booking procedure.
• Process refunds, reassurance, and adjustments, updating logs in the system.
• Diagnose clients’ specifications and recommend suitable travel packages or services.
• Make follow-up calls to customers for additional assistance and updates.
• Extend a helping hand and offer alternatives to address customer complaints promptly.
• Raise awareness among customers by educating them about promotions and services.
• Attend regular training and coaching sessions (Pre-shifts/Post-shifts) conducted by the Service Quality and Team Leader.
• Execute team plans to achieve goals of first contact resolution.
• Stay informed about the organization’s products or services and stay updated with any changes.
• Convey customer feedback and suggestions to the Team Leader to enhance service quality.
• Build strong relationships with clients

Qualification and Experience:

• Bachelor’s degree (Preferred)
• Fresh to 1 year of experience
• Strong communication and listening skills

Must-Have Requirements

• Written and oral communication skills, with a strong command of both spoken English and Urdu.
• Maintain effective and positive working relationships with coworkers.

What we Offer

• Market Competitive Salary Package
• Medical coverage for Self & Dependents
• Company Stocks Sharing Plans
• Gratuity

So Don’t waste your time if you are interested in this job apply now